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ONLINE EXCLUSIVE
DISCOVER SAPIÊNs ONLINE EXCLUSIVE "ESSENTIALS" COLLECTION, A CURATED SELECTION OF TIMEPIECES THAT EMBODY THE BRAND'S COMMITMENT.
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OUR STORY
About SAPIÊN
The rich history of SAPIÊN traces back to the early 21st century. SAPIÊN has achieved remarkable milestones throughout its history. We continue to stand out with innovations that few competitors can rival, underscoring its dedication to fair and accessible pricing
FAQ
How can I be sure my watch will fit my wrist perfectly?
Ensuring your watch fits perfectly is important to us. That’s why every SAPIÊN timepiece comes with a tool to adjust the watch strap.
Here’s how it works:
- Adjustable Straps: Our watches come with adjustable straps that can be easily resized to fit your wrist comfortably.
- Adjustment Tool Included: Each watch includes a handy tool specifically designed to help you adjust the strap yourself.
- Simple Instructions: We provide simple, step-by-step instructions on how to use the adjustment tool, so you can customize the fit quickly and easily.
With these features, you can be confident that your watch will fit perfectly right out of the box.
How long will it take to receive my order?
We aim to process and ship all orders within 24 hours. Delivery times vary based on location:
- Free shipping: 10-15 business days.
- Express shipping: 5-10 business days
Delivery details will be provided in your confirmation email.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email. This email will contain your tracking number and a link to check the status of your order. Alternatively, you can view your order status by visiting your account page.
What is your return policy?
We offer a 30-day return policy on all unused and unworn items. If you're not satisfied with your purchase, you can return it for a full refund or exchange.
How can I contact customer service?
You can reach our customer service team by emailing: info@sapien-official.com.
We’re here to help!
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